Return Policy

Due to the nature of Joey Sturgis Tones' (non-tangible digital goods) products, it is not possible to "return a product". We therefore DO NOT offer refunds, rebates or exchange after purchase. License transfers are also not allowed under EULA (End User License Agreement) policy terms.

Promotional offers are valid for a limited time only. All promotional, discounted, and pre-order sales are final. Joey Sturgis Tones reserves the right to stop any offers at any time, offers are not retroactive and apply only to the specified products.

If you are having any issue with our product(s), a file, installation, or getting the most out of order, or have any other questions, please contact support via email at support@joeysturgistones.com and we shall do our upmost to resolve the case.

If we are unable to solve your issue and there is no possible way for you to utilize our software, we may issue a partial refund at our own discretion and only after all exhaustive measures have been taken by our support and development teams (where applicable), and only after you can successfully prove occurrence in repro case(s) where broken functionality.